Services
Jennifer Yau Mattiola is an International Coaching Federation (ICF) Certified Executive Coach offering proven strategies and techniques for leveling up your team’s leadership and overall team health. Her diverse background in-house and as an entrepreneur enables her to devise executable tactics to achieve results, no matter the professional level.
From overcoming The 5 Dysfunctions of a Team (using Patrick Lencioni and The Table Group’s ground-breaking methodology) to removing mental blocks and beliefs in the way of growth (with Neuro-Linguistic Programming and uncovering Cognitive Behaviors), her trained disciplines and valuable frameworks help individuals and companies attain the targets they set out to achieve.
As a highly sought-after speaker and expert, Jennifer can support you and your team in the following:
Leadership Development
Gone are the days of traditional leadership that was often based in fear and scarcity. This old way of thinking, created from a fixed mindset, had executives and leaders try to motivate their teams with negative reinforcement and punishment. It’s pretty safe to say that people often prefer a more thoughtful, understanding, open, and progressive style of leadership now; one that has the leader listening to different perspectives outside of their own, bringing curiosity and understanding to the conversation, for the purpose of clarity and collaboration.
If it seems like you aren’t guiding or leading your team in a way that is getting the results you want and you’re having a hard time getting through to them, ask yourself if you know the answers to these questions:
What drives the people on your team? What is important to them?
How do they define success? And what is their ultimate goal?
What do they need in order to be successful? In their role or personally?
What support do they need that they’re not currently getting?
Do you know how best to guide, mentor, and advise them towards professional growth?
If you can’t motivate your team in a way where they feel energized to do the right kind of work, then you ultimately become the biggest liability. Leaders need to continuously improve not only themselves, but also their team’s performance too.
Understanding people — like really understanding them — is the key element to what makes a truly inspiring and influential leader.
Team Health
The true measure of a team is that it accomplishes the results that it sets out to achieve. And if you use Employee Net Promoter Score (eNPS), how healthy your team is will directly affect how they rate the company. To have a healthy team on a consistent, ongoing basis, you must overcome the five dysfunctions by embodying the behaviors described for each one:
Absence of Trust — Members of great teams trust one another on a fundamental, emotional level.
Fear of Conflict — Teams that trust one another are not afraid to engage in passionate dialogue around issues and decisions that are key to the organization’s success.
Lack of commitment — Teams that engage in unfiltered conflict are able to achieve genuine buy-in around important decisions even when various members of the team initially disagree.
Avoidance of accountability — Teams that commit to decisions and standards of performance do not hesitate to hold one another accountable for adhering to those decisions and standards.
Inattention to results — Teams that trust one another, engage in healthy conflict, commit to decisions, and hold one another accountable are VERY likely to set aside their individual needs and agendas, and focus almost exclusively on what is best for the team.
Lead a team that doesn’t waste time and energy thinking about what they should say and wondering about the true intentions of their peers. Learn the tools for your team to respect each other and reciprocate. With evidence-based strategies and exercises, your team will transform from destructive to constructive in the way your team works together which can lead to extraordinary results. Even the best teams struggle from time to time, but with a powerful model and actionable steps, overcome these common hurdles and build a cohesive, effective team with someone who can be like a trusted member of your executive team.
Conflict Resolution & Interpersonal Tension
Interpersonal tension is any type of conflict that involves two or more people. In the workplace, interpersonal conflict is defined as a person or group of people who interfere with another person’s attempts at achieving goals or completing assignments. People have very different personalities, values, expectations and attitudes toward problem-solving. When opinions or goals are not shared in the workplace, conflict can result. Resolving this form of conflict can help repair relationships, boost morale, increase productivity, and ultimately, results.
Conflict and tensions in the workplace include verbal disagreements, as well as tense interactions with colleagues, and represent the most common type of daily stressful experience. Left unchecked, this can lead to harbored resentment and intentional sabotage. Less dramatically, it affects team members’ emotional state at work, work flow and appropriate communication styles needed for attaining desired results and targets. This has been apparent in conflict among the leadership and executive team, which filters down to the rest of the company.
Without proper guidance, the involved parties may not see the same vision which prevents the business from moving forward. By facilitating or mediating between two or more parties, we can find common ground and a working resolution to the problem or issues. Plus, it helps to develop team member satisfaction (eNPS), confidence and productivity too.
Leave the dirty work to someone who can engage as an experienced mediator and facilitate the appropriate resolution strategy to your team so they can be more aligned and focus on what they do best. Foster collaboration, repair relationships, boost team morale, and increase overall performance when your team buys-in to the shared vision.
The easy part of achieving what you want is creating the goal. Where professionals in their career often get stuck are 1) strategy or 2) execution. If you’re executing and you’re not getting results, you’re doing the wrong things. If you’re executing the plan and not getting results, the strategy is wrong. Jen helps her clients create clarity with their goals and what is important for them to achieve and hold them accountable so that they stay focused on the action that needs to be taken to ultimately get the results they want. By providing a different and neutral perspective, this allows for a clear breakdown of goals and the work required to make reaching them, inevitable. Constructive feedback helps in identifying blind spots and a customized tactical approach will enhance your skill set allowing you to work through the limits and beliefs that are in the way of your success.
Want to see the results for yourself? Click here to learn how you can work with Jen — Just be sure you’re ready to do the work so you can experience yourself as a confident, thriving, happier, more productive you!
It all starts with an action plan that helps you get clear on where you currently are, where you want to go, and what to do about it.
In our consultation we’ll…
Create a step-by-step blueprint to support you in reaching your desired goals (both personally and professionally)
Identify your blind spots
Help you develop some tools that you can use on your own to facilitate change when you’re feeling challenged or reactive
It is Jen’s passion to support entrepreneurs and executives in their purpose and live in their potential with confidence so that they can be unstoppable and make a positive impact in the world.
Fill out this form to book your complimentary 30 minute consultation session.